Connecpark
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Download our Optimum Parking Management White Papers Read more
® Connecpark is a registered trademark of Indigo

CONNECPARK, SMART CUSTOMER ASSISTANCE

Connecpark answers calls at any time, whether your parking facility is open or closed.

Enjoy peace of mind knowing our professionals are constantly available to your customers and can attentively solve problems following the protocol specific to your parking lot.

IMMEDIATE ASSISTANCE,
24 HOURS A DAY, 7 DAYS A WEEK

PERSON TO PERSON
REMOTE ASSISTANCE

A direct exchange in real-time between the user and customer support. Our system enables customer support staff to actually see the user. It also instantly identifies where the call is coming from so our staff can implement your facility’s specific response protocol.

Connecpark world-class customer support personnel are trained according to the exacting customer service standards of Indigo.

CONNECPARK
IS A SINGLE SOLUTION
TO MULTIPLE
PROBLEMS

Remote Gate Activation

CONNECPARK
IS A SINGLE SOLUTION
TO MULTIPLE
PROBLEMS

Lost
car key
24/7
access
Equipment failure

ARCHIVING AND PRODUCING

Connecpark keeps you up-to-date with regular and detailed reports on all activity including calls, issues addressed and procedures implemented. We also provide archiving, analysis and recommendations.

SAVE SUBSTANTIALLY ON LABOR & MISCELLANEOUS COSTSREMOTE

If you’ve ever hired customer support personnel or delegated the task to staff actually trained for other roles, then you already know it means increased salary costs and productivity losses.

Connecpark enables you to provide excellent service without dedicated staff on site at all times.

Connecpark Suite

Connecpark Suite,
smart management parking software

With Connecpark Suite, you get access to the first software suite specifically designed to optimize parking facility use.

Read more

Connecpark Suite,
smart management parking software

With Connecpark Suite, you get access to the first software suite specifically designed to optimize parking facility use.

  • ACCOUNTS
    & MONTHLIES
    INVOICING MODULE

    No more oversights and uncertainty! This module ensures the billing of the access card, collection management, any cases of exception and automatic payments as well as the reporting.

  • DAILY CASHING
    MODULE

    Developed specifically for the parking industry, this module allows for the daily posting of sales and the monitoring of statistics.

  • BUSINESS
    INTELLIGENCE MODULE

    This module allows for data to be compiled in real time. Information that was once only accessible on-site can now be consulted by managers at all levels.

Connecpark Suite

Connecpark Flex,
a select services at preferential rates

With Connecpark Flex, enjoy preferential rates and the freedom to choose from a selection of services on the Indigo menu.

  • Supervisor and project manager
  • Snow removal and maintenance
  • Online solutions and monthly subscriptions
  • Full management of parking operations
  • Traffic management and parking facilities, revenue optimization
  • Valet service
  • Lines marking, cleaning and maintenance
  • Personal training and customer services

CONNECPARK,
AN INDIGO INNOVATION

Each day, Indigo continues to strengthen its position in the parking and services industry. Operating in 14 countries, Indigo is the leader within the European market and a major player in North America.

Contact us
customerservice@connecpark.ca

® Connecpark is a registered trademark of Indigo

Consult our series of white papers on Optimum parking management

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You can download our Optimal Parking Management White Papers using the link sent to you by email at the address that we have on file.

ACCOUNTS & MONTHLIES INVOICING MODULE

No more oversights or uncertainty from the moment you invoice to receipt of payment!

The Accounts & Monthlies Invoicing module provides, amongst other things:

  • Invoicing for all active access cards and keeps the register of monthly renters up to date
  • Responsive invoicing to reflect the terms of evolving leases including future price increases, minimum amounts payable and user limits
  • Easy collection monitoring for invoices issued
  • Management of exceptions, such as accounts begun after the start of the month; lost card fees, etc.
  • Payment Management by automatic debit, credit card or payroll deduction
  • Report Generation including the list of monthly customers by category, website or other.

DAILY CASHING MODULE

No more oversights or uncertainty from the moment you invoice to receipt of payment!

Designed specifically for parking facilities, this module facilitates your daily receipts accounting and tracks statistics.

It instantly generates a detailed picture, relieving your staff in operation from the time consuming task of drawing up reports, while ensuring accuracy, consistency and timely access to historical data.

Forget laborious and generic spreadsheets! The Daily Receipts Module simplifies and speeds up amongst other tasks:

  • Producing countless key statistics
  • Registering entries in the general ledger

BUSINESS INTELLIGENCE MODULE

The Business Intelligence module compiles real-time data so you can visualize the parking facility’s activity. Compatible with most current systems, it provides information previously available only on the ground that you can now consult at all management levels.

Say goodbye to the chore of inputting and crunching numbers! Important statistics are accessible directly from the Daily Cashing module or your revenue control system. The Business Intelligence module makes many tasks easier, including:

  • Vacancy analysis by the minute
  • Tariff structure analysis
  • New tariff structure modelling and impact measurement
  • Maximizing profitability
  • Performance management

AN ADVANCED NO-HASSLE PROGRAM

You expect a powerful management tool to eliminate problems - without creating new ones. We designed our ConnecparkMD suite with advantages that ease your workflow:

  • Training – With the installation of the software suite, we provide training for operating personnel.
  • PCI standards compliant
  • Technical assistance
  • Updates
  • Hosted Solution - ConnecparkMD suite is hosted on our servers, so you don’t have to worry about it. We manage and keep it up to date.
  • Personnel – When it comes to data entry, we can even provide personnel (for a fee).